For Support Coordinators

A specialist provider
for the referrals
that need to land

Psychosocial, autism and CALD specialist support across Melbourne's east. Fast onboarding, the same workers each week, honest scope, and a director who picks up the phone. The referrals you can stop worrying about.

Make a Referral Capability Statement
NDIS provider meeting with Support Coordinator to discuss a participant referral in Melbourne East

Best fit referrals for our team

We're not a generalist provider trying to be everything. Our team is built around six areas where we know we deliver consistently better outcomes — if your participant fits one of these, we're the right call.

01Psychosocial disability 02Autism — adults 03CALD & multilingual 04Community participation 05Routine & life skills 06Anxiety & social isolation
Why Work With Us

What support coordinators
tell us matters

We've asked the coordinators we work with what makes the difference between a good provider and a frustrating one. Here's what they said — and how we've built around it.

Fast onboarding

Most participants are up and supported within 5–10 days of referral. We don't disappear into admin black holes between referral and first shift.

Real communication

Phone answered, emails returned, updates given without being asked. If something changes, you'll hear it from us first — not from your participant.

Consistent staffing

The same workers, week to week. We invest in retention properly so your participants aren't re-introducing themselves every shift.

Honest scope

If we can deliver the support properly, we'll say yes. If we can't, we'll say so upfront — and help you find someone who can. No overreach.

Capability Statement

Everything you need to know before referring

The unglamorous, important details — written the way coordinators actually want to read them. Use this as a quick screen, paste it into participant notes, or send it to your team.

Specialisations
Psychosocial disability, autism (adults), CALD & multilingual support, community participation, life skills & routine, anxiety / social isolation rebuild.
Response Time
All referral enquiries acknowledged within 2 business hours. Most referrals receive a substantive intake call within 24 hours.
Onboarding Turnaround
Typical: 5–10 days from referral to first shift. Urgent: same-week onboarding possible — flag urgency in the referral form or phone the director directly.
Worker Consistency
Participants are matched with a primary worker plus one nominated backup. We invest in worker retention deliberately — no third-party agency staff, no rotating pool.
Communication Style
Phone answered during business hours. Emails returned same business day. Director-direct line for coordinators: 0411 727 133. Proactive updates on incidents, plan changes, or anything you'd want to hear from us first.
Reporting & Documentation
Service agreement, individualised support plan, written one-month review for every new participant. Progress notes available on request. Plan-aligned goal tracking.
Incident Handling
NDIS Quality & Safeguards-aligned incident reporting. Coordinator notified within 24 hours of any reportable or sensitive incident, and immediately for Category 1 events. See incident process →
Worker Screening
100% NDIS Worker Screening cleared. Working with Children Check held by all customer-facing staff. National Police Check, First Aid & CPR, NDIS Worker Orientation Module current for all staff.
Insurance
Public liability ($20m), Professional indemnity, WorkCover. Certificates of currency available on request.
Funding Accepted
Plan-managed and self-managed NDIS participants. Note: NDIS-registered application in progress — happy to discuss timing.
Service Areas
Primary: Maroondah, Knox, Whitehorse, Manningham, Yarra Ranges, Boroondara, Monash. Secondary: Greater Dandenong, Casey, Frankston, Kingston. Other Melbourne LGAs by arrangement.
Languages
English, Hindi (हिन्दी), Punjabi (ਪੰਜਾਬੀ). Cultural confidence around Indian, Sikh, Hindu and broader CALD families — food, faith, gender preferences, family dynamics.
Hours & Reliability
7 days, including weekends and evenings by arrangement. Sub-1% shift cancellation rate target. Backup worker model for unplanned absences — we don't leave a participant without support.
Pricing
NDIS Price Guide rates. No additional admin fees. No setup fee. No travel charge for primary service area suburbs.

Need a one-page version for your records or your team? Download the PDF capability statement — or email hello@anchoraim.com.au if you’d like a tailored referral pack.

Make a Referral Download PDF Call Director Directly
The Referral Process

From first contact
to first shift

Here's roughly how it goes — typical timeline shown for each step. Urgent referrals are accommodated where possible; just flag it on the form or call us directly.

01

Referral Received

Submit the form below or call us. We'll acknowledge receipt within 2 business hours.

Same day
02

Intake Call

A 20–30 minute conversation to understand the participant, their goals, and their plan structure.

Days 1–3
03

Service Agreement

Service agreement drafted and workers matched. We coordinate introductions that actually go well.

Days 3–7
04

Support Begins

First shifts start. You get a check-in call after week one and a written update at the one-month mark.

Day 7 onwards
Current Capacity

Where we have
availability

We're a boutique provider, which means we grow deliberately. Capacity changes regularly — the list here reflects where we currently have room for new participants or could scale up with a little notice.

If your participant is outside these areas or you'd like to discuss a specific situation, call 0411 727 133 — we'll always give you an honest answer about timing.

  • Ringwood & Maroondah Open
  • Knox Open
  • Whitehorse & Manningham Open
  • Yarra Ranges & Boroondara Limited
  • Monash & Greater Dandenong Open
  • Casey, Frankston, Kingston Limited
  • Other Melbourne LGAs By arrangement
Referral Form

Make a referral

Fill in what you know now — it doesn't have to be complete. We'll pick up the rest in the intake call. All information is kept confidential and used only to assess the referral.

Our Promise
2-hour acknowledgement, every time.
Need to discuss first?
Call Jatinder directly on 0411 727 133.

Participant referral

We'll respond within 2 business hours.

About You
Please enter your name.
Please enter a valid email address.
Please enter a valid Australian phone number.
About The Participant
Support Needed
Please select the type of support needed.

🔒 Kept confidential. See our Privacy Policy.

Prefer to Talk?

Call Jatinder directly

If you'd rather discuss a referral on the phone — or just want to understand what we do before making one — pick up the phone. No gatekeeping, no call centres.

Call 0411 727 133 Email hello@anchoraim.com.au