A boutique provider,
built on relationships
We're not the biggest NDIS provider in Melbourne. We were never going to be. We built Anchor & Aim to be the provider we'd want for someone we love — small enough to know your name, serious enough to do the work properly.
The founder's story
Anchor & Aim Support was founded on a simple observation: too many NDIS participants were being shuffled through impersonal, transactional care — different workers each week, rushed visits, plans that sat in drawers unread, and families who felt like they were managing their provider instead of being supported by one.
Having worked in the sector and seen the gap up close, our director Jatinder set out to build something different. A provider small enough to genuinely know every participant, but professional enough to handle complex care. Culturally confident, multilingual where needed, and grounded in the communities we actually live in — not parachuting in from a head office somewhere else.
"The best support I've ever seen happened when workers knew the person, and the person knew the worker. That's not complicated. It just takes care."
Today, Anchor & Aim serves participants across Melbourne's eastern and south-eastern suburbs. We're plan-managed and self-managed friendly, we work closely with support coordinators, and we take particular pride in supporting participants with psychosocial disability, autism, and cultural needs that larger providers often fumble.
We're deliberately growing slowly. Every new participant, every new worker, every new day is a chance to do this job properly — or not. We choose to do it properly.
What we stand for,
in practice
Values are easy to list and hard to live. These are the four we hold ourselves to, every participant, every shift. When we fall short, we own it, we fix it, and we learn from it.
Consistency first
The same familiar workers, every visit. No constant roster changes. No strangers at your door. We understand that predictability is a form of care — especially for participants managing anxiety, autism, cognitive load, or just the emotional tax of explaining themselves over and over.
Cultural confidence
We match workers with genuine cultural awareness — not just a checkbox. Our team speaks Hindi, Punjabi, and English, and we're attentive to the specific needs of CALD participants: food preferences, family dynamics, faith observances, and comfort in your own language.
Honest communication
If we can't help with something, we say so. If something goes wrong, we tell you first. If your plan runs differently than expected, we flag it. No surprises at the end of the month, no hidden limitations, no glossy pitches that collapse on contact with reality.
Genuinely boutique
We stay small on purpose. Smaller client list means we actually know you — your preferences, your family, the context behind your plan. We'll never scale past the point where that's still true. If we're at capacity, we'll tell you and help you find another provider.
Why smaller
sometimes wins
There's a place for large NDIS providers — particularly for participants with straightforward, high-volume support needs. But for many participants, especially those with complex or nuanced situations, smaller is simply better. Here's why.
You speak to whoever answers the phone
Each call routes to whoever's available. You re-explain yourself every time.
You speak to someone who knows you
Our team knows your name, your plan, and your situation. No re-explaining.
Different support worker each visit
Roster-based staffing optimises for coverage. You get whoever's free.
The same one or two workers
Continuity-based staffing optimises for you. You know who's coming.
Policies written by head office
Decisions get made somewhere else. Flexibility requires escalation.
Decisions made locally, fast
Need to change something last-minute? Our director can say yes in an hour.
Volume is the priority
Business model needs scale. Complex participants often fall through the cracks.
Quality is the priority
We grow slowly by design. Complex is where we focus, not what we avoid.
How we choose
the people who show up
The people we hire are the single biggest determinant of whether your support works. That's why we're deliberate about it — and why we're happy to stay small if it means holding this standard.
NDIS Worker Screening & background checks
Every worker holds current NDIS Worker Screening clearance. We also conduct our own reference checks and working-with-children checks where relevant.
Trained & qualified
Workers hold Certificate III or IV in Individual Support, Disability, or equivalent — plus ongoing training in first aid, manual handling, mental health first aid, and trauma-informed practice where relevant to their roles.
Multilingual & culturally aware
Our team speaks Hindi, Punjabi and English. We actively match workers to participants based on language and cultural fit — especially important for first-generation families and participants who prefer communicating in their first language.
Chosen for disposition, not just qualifications
Qualifications tell us someone can do the job. We also look for patience, warmth, reliability, and the ability to hold their own company for hours. These matter more than most CVs show — and we interview for them.
Supported by clinical oversight
Our community nursing and high-intensity work is RN-led, with clear clinical governance. Our behavioural supports are guided by experienced behaviour support practitioners where relevant. We don't cut corners on oversight.
NDIS Compliant
Operating to NDIS Practice Standards. Registration in progress.
Plan & Self-Managed
We work with both plan-managed and self-managed participants.
Fully Insured
Public liability, professional indemnity, and workers compensation.
Locally Based
Ringwood-based with genuine local knowledge across Melbourne's east.
Let's start a
conversation
Have a question, want to check capacity in your area, or ready to begin? We'd love to hear from you. The first conversation is always a no-pressure chat.