How to change NDIS providers
without a gap in support
You can change NDIS providers whenever you choose — it’s part of your choice and control. The key to a smooth change is simple: line up your new provider before you give notice to the old one.
The short version: check your current service agreement for its notice period, choose and confirm your new provider, agree a start date, then give written notice. Your NDIS funding stays in your plan — it doesn’t belong to any provider.
Step by step: changing providers
- Check your current service agreement. Look for the notice period and any cancellation terms. Many agreements ask for a couple of weeks’ written notice, but yours may differ. Don’t stop your current support until your new support is confirmed.
- Talk to your support coordinator or plan manager if you have one. They can suggest providers, check your funding and help with the paperwork.
- Check your plan type. If your plan is NDIA-managed (Agency-managed), your new provider must be registered with the NDIS Quality and Safeguards Commission. Self-managed and plan-managed participants can use registered or unregistered providers.
- Shortlist and check new providers. Ask the questions below, and check the provider on the NDIS Commission’s public register.
- Agree a start date and a new service agreement. Ask to meet your new worker before regular support begins.
- Plan the handover. With your consent, share the things your new team needs: routines, preferences, communication needs, risks and any behaviour support or mealtime plans.
- Give written notice to your current provider, confirming your last day of support and asking for final invoices to be sent to the right place.
- Tell your support coordinator or plan manager the change is done, so invoices and plan records stay accurate.
Questions to ask a new provider
- Are you a registered NDIS provider, and for which registration groups?
- Who exactly will my worker be — can I meet them first?
- How do you keep the same workers week to week, and what happens when someone is sick?
- How quickly do you respond to messages, and who do I call if something goes wrong?
- Do you actually have a worker available in my suburb, at the times I need?
- How do you handle complaints and incidents?
How we help when you switch to us
We match you with a worker deliberately, introduce them before support starts, and use a handover checklist so your routines and preferences carry over. If we can’t staff your support well in your area, we’ll tell you on the first call. Send us a message or, if you’re a support coordinator, use our Referral Fit Check.
This guide is general information, not advice about your individual plan. NDIS rules change from time to time — check ndis.gov.au and the NDIS Commission for the latest, or ask your support coordinator.
Common questions
Will I lose funding if I change providers?
No. Your funding sits in your NDIS plan, not with a provider. Changing providers doesn’t change your plan budget.
Can I change providers in the middle of my plan?
Yes. You can change providers at any time. Just follow the notice period in your current service agreement.
Do I need my current provider’s permission to leave?
No. It’s your choice. You only need to give the notice your service agreement asks for.